Last century we bought 3 full size Samsonite Oyster suitcases. Back then you had to put some stickers on them to distinguish them from all the others that people had.
That changed. Now there are all those black soft textile bags on the belt. I never understood why.
Those suitcases are simply amazing. They have traveled ridiculous miles by now. Life is tough if you are luggage. I can not imagine what kind of treatment they have gone through. They always worked.
I was very saddened when he lock broke on one of them. I don’t think I want any other suitcase. Rimowa seems to be en vogue. But I feel that they would not work better and probably look pretty beat up within a couple of months. I also don’t like if my luggage tells the world “Hey – check this out – I have money – stealing here is worth the risk”.
But as it turns out Samsonite did not only make awesome products, their service rocks as well:
I emailed them, asking if I could order a spare lock. They asked for my address and will send me a replacement lock for free.
I love it if things work right. I think this kind of service is truly inspiring.
Me loves my Samsonites!