byzantine

internet media technology

byzantine

Sunday morning, and Breakfast will only be served in 15 minutes.

Not feeling to open a book I visit:

http://en.wikipedia.org/wiki/Special:Random

A song comes up. Turns out I don’t have it, but I like it.

The iTunes music gave me grief before. So I use Amazon.
Or, let’s say I try to.

A song with a wikipedia page is obviously easy to find.
I can preview it. Yes, it is what I thought it would be.

No surprise that the purchase button is easy to.

They have a new player / app they like to push.
The old amazon downloader did not cause any troubles,
so I choose that one.
The file downloads in no time. That USED to be the problem:
Getting those large files to your computer.
Clicking on it, the mac tells me that this app is from an unidentified
developer.
In system preferences I tell it to open it anyway.
It does, but shows an empty screen.
In my downloads is still the amazon file. I click on that one.
Nothing happens. Well, not really nothing: The downloaded file
vanished.
Then I go in Amazon to my purchases music. The song is not there
either. The 0.89 USD I spent will probably the only memory of those
3:18 (the length of the song) that I spent to get this song.

Buying music should be easy in 2014. It turns out in my specific
way of trying this it totally is not. I don’t buy music often. So I don’t feel
like researching all that might be involved.

I rather ramble here about it. Also since it is quiet symptomatic:

The actual act of copying a couple of bits to my computer is such a
small part of the overal action. It used to be that DRM was part of
the problem. It no longer is. Still have I have to deal with interfaces
and software that changes / breaks every time I like to use it.

The background is that the people running and maintaining these
systems do not care for the “Alpha to Omega – Experience” enough.

The late Mr Jobs was really good at making sure that things ran
as smooth as possible for certain flows from start to finish. If you don’t
then with computers and systems lots of ‘stuff’ will creep into the flow.
And the system will start depending on this extra stuff of other parts of
the system.

If you think that Byzantine bureaucracy was horrible then you have
no idea how our digital future will be.

Lufthansa “NONSTOP messing with YOU”

daily life

Lufthansa is on their 8th strike in 2014. If you are affected this is how it looks like:

An email arrives that the final leg of flight got cancelled 24 hours before departure.
Logging in to the website suggests to get a train ticket.
Trying to do so results in a generic failure.
Phone lines are not being answered by Lufthansa in Germany or the US.
At 6am there is another email informs you that the outbound flight is also cancelled.
Phone lines still don't work.
The web interface says to contact phone numbers that have not been answered in the last 20 hours.
The phone numbers tell you to check the web.

the valley is behind us

communication history technology

The first realistic rendering of a human in a computer I even laid eyes on got created by Chris Jones in Australia. If Intel would have any sense then they would give him everything he needs so that he can make a super bowl spot.

It is much easier for a director to dial in some emotions on an “Eckman board” rather than trying to coax them out of a drugged up little twat being full of itself. CAA better get their sh*t and required legislation together.

It will take a little while, but this WILL be a big deal: Completely artificial movies that just look like reality.

careful what you touch …

misc

In this study two small (25) groups of (mostly female) students were ask to keep their hands in ice water.

Their averages were 40.12 and 42.03 seconds. Which gets to show the range of variance with a small sample of 25.

They were told that they would do a different experiment after that: evaluating product design. One group handled Noodles, the other a bottle of Ibuprofen for 2 minutes.
After that they did another ice water test and now the results were:

45.28 seconds (instead of 40.12) for the Ibuprofen group, while the Noodles people lasted for 41.83 second instead of 42.03.

I wonder what would happen if one would repeat this experiment. As much one would want to have that handling pain killers will reduce pain the actual difference is so small that it could easily be part of noise to be expected in a sampling size of 25.

hiperos ? whoa that sucks

technology

Big corporations have their own problems. And if they don’t have them, then they create them. Like hiperos.

Imagine people reading a couple of Franz Kafka novels, putting them down and then proclaiming: “Hey lets build this (badly) and slap a web interface over it”
Of course they were intrigued by all the horrifying concepts and scary details in those nightmarish (yet awesome books) of that bohemian insurance clerk.

I wonder how much productivity gets lost by people waiting for hiperos to load, or trying to decipher what those random popups mean, how to find what
is missing in which form, etc etc etc.

Amazing how bad some things look in light of the second decade of the 21st century.

Validate fonts cleans up error message

OSX technology

On OS X 10.9.2 I got a message in /var/log/system.log like

Google Chrome Helper[23799]: CoreText CopyFontsForRequest received mig IPC error (FFFFFECC) from font server

whenever I opened a new Chrome window. (running version 34.0.1847.131)

Fixing this was surprisingly easy:

1) open Font book

2) select-ALL

3) Validate Fonts from the file menu.

Once I cleared the problematic ones the messages no longer appeared.

Canon support: awesome

marketing technology

I don’t have any expectations if it comes to end consumer support. These days I anticipate phone systems that will try very hard to make you give up. Should you reach a person they seem often not to care about your issues, their job or anything for that matter.

When I ran into questions with a recent Canon camera I called them anyway. I have been massively and positively surprised: After 90 seconds I spoke to somebody who cared. He had the camera I had in hand within a minute.
I sent them test pictures, and now they are looking at them. Regardless what the outcome of this investigation will be: I have the feeling that they care about their product and my experience with it.

As I said: I have not expected this. It will probably be a long time before I would consider another manufacturer. Unless there is a killer feature in a competitors product I will always look for a Canon device. I don’t mind paying more for it.
It might very well be that other companies have awesome support too. The risk to run into issues and they don’t is just to high.

So, yes, every support call is the chance to win a customer for life.

How odd that so few companies seem to understand this.

Good Bye Firefox

internet misc

OK – I really am a laggard. Using Firefox in 2014 was not really the best thing to do. But it got me where I needed to be. Other browsers are of course always part of the mix of things to use. Comes with the job.

But with Firefox 29 today they finally pushed me over. As usually it is a minute detail: I like to have around 20 things 1 click away. Firefox used to be able to ONLY display those bookmarks without the favicon.

Since I identify those things by 1 or 2 letters it makes a big difference if I have the favicons visible or not. With Chrome I never found a way to get rid of them. Now with Firefox they just poppped in.

So I might as well use Chrome, and maybe look for a way to get rid of them there. There is no way that I will invest any of that into a browser that it is declining. These days Internet Explorer actually causes less troubles than Firefox.

Turns out there is a solution for Chrome:

Remove Chrome Bookmark Favicons

It is not ideal since it leaves the space AND the site itself looses the favicon as well, but it is never the less better than Firefox.

I doubt I will ever look back …

Internet Security Companies

internet

Between January 2012 and March 2014 more than 160 giga dollars were spent for Internet security. You would think that much of it would care about Encryption. One would further think that some of this money would go into evaluation of the actual code of library mostly in use: OpenSSL. Apparently not enough.

There are between 3 and 10 contributors to OpenSSL, which provide a total of around 50 code commits a month.

If the security Industry would spend only 0.01% of their earnings on these code commits, then each one would have a review budget of 10 kilo dollars.

ping frequency of black boxes

technology

Today’s story on flight MH370 is that pings got picked up by a Chinese ships. Blackboxes seem to emit a signal every second for a couple of weeks.

Maybe it would be better if these devices would send a ping not every even second. Technically it should be easy to give black boxes a fix random
ping frequency. I probably would help that the device you are looking for emits a ping every 1.345 seconds.

And bigger batteries are probably a good idea as well.