Canon makes the cameras that I do like the most right now. As much as they products are great their US service is sucks. A little SD20 of mine failed: The lens is not able to open anymore and i get the dreadful E14 error. Canon says that this is due to sand. One could argue if putting a small camera into your pocket is considered use or abuse. But I did not want to argue. I just wanted to pay the 109 US for the repair. They have in theory a web interface for paying repairs. In reality this is a waste of time. Actually I feel not so good to have given this piece of web-junk my CC info. Despite 5 attempts with two different (and working) CC cards the site was unable to process my request.
The usual problem: Canon makes great products in Japan. Their US service part can be broken around the fringes: Will not put them out of business. Just a shame to see a world clas maker of amazing equipement having a website that works less than that of the muffler shop around the corner.