June 29th 2007: Apple releases the iPhone
August 8th 2007: INTERDUBS supports the iPhone
June 17th 2008: Beam.TV launches mode to support the iPhone.
As for all others companies in the space: Nothing. Yet.
Category: interdubs
The other day a colleague observed me wrangling some obscure firewall / ftp issue that came up for one of my clients. Once I had fixed the problem he proclaimed: “you really leave no bug behind”. I like that expression. It matches what I am trying to do with INTERDUBS. Actually so far each bug got fixed twenty four hours after it had been reported. Other feature wishes can take longer to get implemented: Some people had to wait months before they could create reels via drag and drop.
The ‘all bugs get fixed right away’ mantra has a huge benefit: Low support efforts. Actually I carefully evaluate each support call / email to see if the software / documentation could have helped with this. I sure don’t mind talking to my clients, but I agree with Don Norman that products need to designed so that they work with their users as well as they possibly can.
Today Interdubs crossed the 80K file mark. 59 days for 20,000 more files. Last time it took 83 days to grow that much, and before that 118. Something seems to be working here.
What makes me even happier is to hear the following from a new client: “you must have worked in our field for a while”. That would be true, and it delights me that it seems to show in the application. Intentions are one thing. Seing that they apparently manifested themselves at least somewhat is very rewarding.
Today Interdubs crossed the 60,000 file mark. 83 days ago there where 40,000 files. Before that it took 118 days to go from 20,000 to 40,000. Interdubs grew 42% faster than in the quarter before. There are 25 official clients now that choose to be mentioned on the website. Interestingly, the support amount has actually gone down. Fixing every bug right away makes seems to let the total number go down. Most emails and calls are about new features and concepts. Since I often don’t get things right the first time, people have to make awesome suggestions how new features and concepts could be implemented better. I think that there is huge value in this kind of feedback. Users are used to things working efficientlly in interdubs. When something does not then they point me to it.
Being able to change the code in minutes and doing so frequently is one of the priceless concepts that are hard to imagine. But now I would never attempt to write software in any different way.
That’s an actual quote of a client in an email received a couple of minutes ago. It is his first month with Interdubs, and he is not used to the fact that the bill will only arrive once the month is over. And then he can pay it. Or not. If he should feel like that. Which sounds ‘good hearted’ or ‘weak’. But it makes actually allot of (business) sense: Most of my clients have made more money with the site in their first week of using it, then it will cost them for whole month. A not so significant part of them actually takes just a few hours to make the 285 that the services costs them. Either by direct billing or by improved client relationships. I was aware of this when I designed the system and set the price. The price is solely based on the system working as well as it seems to be. It is arranged around my costs and the future potential of more clients. And maybe on the fact that I like to code fast.
I really hate the business model that tries to leach on to the success of its clients. Network Neutrality is one of those. Phone companies would sure love to charge more for important business conversations than for idle chit chat.
But back to Interdubs: having a super reasonable price that are people actually eager to pay makes everything much easier on everybody. So far people paid their bills. The majority of companies in record time. Thanks again and also from here. If I would try to squeeze more money out of the service, then I might need an accounting department that starts bugging people. I’d rather not.
On the other side with the latest feature additions the price / performance ratio is in danger to tip from “great” to “ridicolously great”. I have feedback from many of my clients saying that the service is too cheap. And I suspect that I could actually sign up more people if the price were higher. Most people think just because the competition is ten times more expensive it also would be better.
? Saas ? Never had heard of it. Till Today. And then it showed up everywhere. SaaS seems to be a fancy acronym for Software as a Service. Turns out that’s what I am doing with Interdubs. Maybe if I would hang out in the Silicon Valley more or spend more time with VC types I would know this kind of language. But actually, I rather not. I just like to go ahead and write software. No need to call it fancy names. I rather check if people can use it for what they would like to do. Chances are they don’t know -or care- about SaaS either. They just have work to do.
Running and developing a system in the same time is allot of fun. An idea can be quickly added and / or tried. Some are more
involved though. At this moment there are 42,658 files in Interdubs. So uploading happens allot. There was a ftp interface, but people
need passwords and needed to remember the folder name.
It could be easier. And now it is. It’s as simple as clicking on a link:
A transmit droplet with the proper parameters get created and downloaded automatically. Those droplets can be kept in the dock or on the desktop, and uploading is even easier than it was.
As with so many nice and easy things the underlying technology is actually not that simple. It was great to be able to draw from the resources and experience of the amazing people at Oneiric to get the backbone for this service addition installed. David Green was super helpful, without him this feature would have taken weeks longer to implement. Working with David is allot of fun, since everything he says he will do he does. And it works, since he has tested and checked it from the get go.
It is truly interesting how a small company with people that care can have so much more impact that larger ones that take weeks to move.
Interdubs had an awesome year in 2007. I had a certain expectation where the service should be by now. Development-wise and feature=wise I am behind. I want more features, and I want to write them now. But doing them right does always take more time than I think it would. And, my clients got what they essentially need months ago. Since then new features have been extra and on top of it.
Looking back at 2007 I particularly like the the fact that Interdubs could scale from a few beta clients to more than 20 customers. Many of them with very diverse needs. And all of them seemingly happy: Even though nobody is contractually obliged to continue their subscription each one renewed month by month. People some times wonder why Interdubs is so inexpensive. Specially compared to it’s feature set. I think it makes sense: Having the most awesome feature vs. price ratio means that I don’t have to spend much time to keep my clients happy otherwise. It also helps with marketing: If anybody interested in an online media solution should happen to talk about it to an existing interdubs user I will get a call. And when I get a call it becomes a sale. Sooner or later it does. Always.
2007 was also nice, since I had not to act on my 99.99% uptime or money back promise. By now it would be not so nice, if I can not charge anybody for a full month. Which is the whole point: I believe in Interdubs’ reliability enough to put my money where where my mouth is. Outages might happen in the future. Nothing is perfect. But by giving my clients their money back for a whole month, if Interdubs should be longer unavailable than for 5 minutes I there is at least a plan. If this should ever happen. The looming penalty of a month long ‘invoice outage’ makes it financially viable to upgrade the servers that Interdubs runs on. So that it does not happen in the first place. Or is at least less likely.
2007 I published 590 times code updates to Interdubs. That’s why I don’t like to call things “Versions”. Version 590? Sometimes I just moved a couple of links around, to make a frequently used choice easier to find. A couple of times I replaced or upgraded the entire engine that runs Interdubs. I might have gotten lucky, but at no point did I loose data during those updates. And only about 10 changes were so stupid, that my users demanded a change back or further alteration of what I did. Knowing that I will hear about things going in the wrong direction allows me to suggest things with great liberty. The same concept looks enabling from the other side as well: Interdubs users know that they will be listened to. Sometimes it takes only minutes between a suggestion and the actual feature / change showing up on the site. Actually a great deal of ideas and features that make Interdubs worthwhile are a result of this collaboration.
2007 was a very successful year for Interdubs, so I had to decide what to do for Holiday presents. I decided not to send any at all. Instead I asked my kids to pick a charity. They suggested “Doctors without Borders” which I liked as well. So instead of sending gift baskets around some people got vaccinations that they needed.
Being able to decide on these things what to do is one of the perks of running your own company. Today I found Charity Navigator and realised with great relief that only a very small percentage of the interdubs donation will go to the adminstration.
I am certainly looking forward to move Interdubs forward in 2008.
via IM, earlier today:
just wanted to tell you: we were training a new freelance producer and she said; "you use Interdubs? I love interdubs!"
Hit the 40,000 mark today. Nice.
Computerworld looks at internet market share data for different devices / operating systems. The headline reads ‘iPhones closing in on 0.1%’. That does sound like laughable little. The author paints a different picture, but I have no interest repainting that here.
I looked at the iPhone user share on Interdubs, and found the following numbers:
November 0.22
October 0.54
September 0.35
August 0.74
July 0.45
Not surprisingly they are by small magnitudes bigger than the general ones found by Net Applications. I had thought that they would be even higher. The iPhone has a nice display. It’s fully supported by Interdubs. Was it a mistake to invest into the iPhone mode? Absolutely not. It is very interesting to see those numbers. With already having iPhone support there is no second guessing ‘what if there were a special iPhone browsing mode’. There is, and that’s what the numbers look like. Right now.