“Do you run OS 8, 9 or 10?”
Original quote from Timewarner Cable support yesterday after trying to troubleshoot a connection issue for 40 minutes.
Bonus points when dealing with an institution as stupid as that: Figuring out the pattern of the special “access PIN” numbers for the Level 3 phone support after having received a couple of those. Let me know if you need one. And make sure to know if you run that OS that is obsolete since 1999.