Four days of intense work for less than a percent of improvement sounds not like a great use of my time. But I am actually very happy about the outcome: I was able to increase the success rate of clip meta data detection in INTERDUBS by 0.8%. This is great since it went up from 98.8% to 99.6%. Or looking at it from the other end: two third of all flawed detections were and will be corrected with the improved code. One of the benefits of having 100,000s of clips online is to be able run simulations and stats while improving the code. There is a wide variety in what people like to use as their encoding and file format. I’d rather do some more -invsible- work on the backend than to lecture my clients on how exactly they should encode their files. There are recommendations. Sure. But why fail if you don’t have to?
Even though this application of Grubers Broken Windows is seemingly invisible, in the end it certainly is not: A well running system just needs less support per client. Actually so far I was able to decrease the total time spent on support. Despite the fact that the client based tripled last year.