It seems as if the some of the internet is run by amateurs. Of course an article in ‘pcworld’ is not really -ever- a testament of the truth. But, I could imagine that some hosting companies are, let’s say, scary. Problem in general is that you interface with the sales efforts not with the part that does the actual product. So it might have been that “NaviSite” had a brilliant sales team, which brought it and kept it in business. But in the end, it’s always engineering that makes or breaks things. Engineering without any marketing does not work, but also does not cause any harm. No so if there is good marketing and bad engineering. That is a common and painful combo.