google is a strange thing. On one side their machines kind a run the planet. On the other hand they are so obtuse in dealing with clients it is outright comical.
Edit: and then I got two emails back in record time asking intelligent questions in how they could help. Surprised. Delighted not just yet: Easier to emit boilerplate than to actually fix something. But still, so much better than no response.
Edit2: In the end Google.fi support came through. Or it just started working again. The support experience was not as I had feared after all.